Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on bookings made through BOOKMYMOT.COM. If you are not satisfied with your purchase you can request a full refund within 30 days of the order date.

How to request a refund

Payments are processed by Stripe. To request a refund, contact us at info@bookingmymot.com with your booking reference. We will issue the refund through Stripe to the original payment method. You can also cancel an eligible booking directly from your booking details page up to 24 hours before the appointment for an automatic refund.

Cancelling a booked slot

You can cancel an upcoming MOT slot from your booking details page up to 24 hours before the appointment for an automatic refund. Cancellations made less than 24 hours before the slot, or no-shows, may not be refundable because the garage has reserved that time for you — but you can still contact us and we will review each case fairly.

When a refund will be issued

• The garage cannot honour your booking.
• You were charged in error or for a duplicate booking.
• You cancel within the 24-hour window described above.
• Any other case agreed at our discretion within the 30-day window.

How long refunds take

Once approved, refunds are issued by Stripe to the original payment method. They typically appear within 3–10 business days depending on your bank.

Contact

Any questions about refunds can be sent to info@bookingmymot.com.